I logged on to Amazon looking for the Patagonia down sweater jacket. After the search results appeared I clicked on the appropriate size and style I was looking for. The picture showed the jacket, however, the title listed it as the vest. I called Amazon.com to make absolutely certain what I was looking at. I was assured that it was the jacket that I would receive in the mail. Instead, I received the vest. While all of this was an inconvenience and frustrating (especially after calling on the matter) I found the return and refund process very simple.
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